FAQs

Can I order small quantities?

We offer a variety of products with different possible options. The minimum quantity will be set

How do I know my order have been placed?

When you place an order, you will receive an email confirming your purchase

What charges are included in the order payment?

It includes the set-up charges, production, freight and GST. No other hidden charges

How can I track my order?

Any information about your product will be provided directly by us. We will update you on every phase until the arrival at destination

How long does it take for my delivery?

For a sea freight, it requires 22 days plus the local freight (only for Australia). While the air freight takes from 3 to 7 days (only for Australia)

Do you offer any samples?

You can contact us (make it a link to the contact page) to request a sample

Where does Primepac deliver?

Our main market is in Australia. However, we do have some international orders from European countries, Japan and India. We do accept orders from other countries, do not hesitate to contact us (make it a link to the contact page) for an enquiry

Does Primepac offer express delivery?

We offer express delivery through air freight

Which shipping options are available?

We offer sea shipping and air shipping

What printing options does Primepac offer?

We have a big variety of printing options. Depending on your packaging needs and the quantity required our experts will advise you with the best alternative

Does Primepac offer technical support?

Full technical support is part of our primary services

Are the products inspected during the production?

Our experts carry out quality control inspections at different phases of the production

Are the products certified?

Our partner factory is BRC certified, which means every raw material used is fit for food and hygiene products

How accurate are the colors from screen to printing?

Does Primepac help in creating artwork?

We do have a third-party partner that can help you materialize your ideas into an artwork that will later become your unique packaging

Which artwork format is required?

We accept any digital format, yet PDF format remains the standard

Is Primepac able to do different material combination to suit my requirements?

We take all your requirements and provide you with different possibilities that will suit your product and that can include mixing materials for a better result

Glossary

  • FFS machines: Form-fill-seal machines are machines that form the package, fill it with a wet or dry product and seal it closed.
  • Side gusset: Side gusset bags and pouches are less box-shaped than most bottom gusset pouches, which means they usually take up less space on the shelf. Overall, side gusset bags still provide plenty of canvas space for displaying and marketing your brand – it mostly comes down to personal preference.
  • Laminate:  it’s the process in which two or more flexible packaging webs are joined together using a bonding agent. These webs are comprised of films, papers or aluminum foils.
  • Tear notch: makes packages produced on vertical form/fill/seal baggers easier to open. This small slit in the end seal allows consumers to easily tear the film in order to gain access to the product
  • HFFS equipment: Automatic machines for high productions. Horizontal packing using a single film coil with three welding: two cross-welding and one longitudinal welding. This type of machine is aimed at food and non – food markets.
  • VFFS equipment: It start with a large roll of film, form it into a bag shape, fill the bag with product, and seal it, all in a vertical fashion, at speeds of up to 300 bags per minute.
  • K-seal: This style, seals on both sides rise at 30-degree angles from the bag. This takes stress off the seals on either side of the package, and allows for additional volume.
  • Doyen-style gusset: it’s arguably the most common style of pouch bottom. The gusset is U-shaped. The Doyen style enables light-weight products, which would otherwise fall over, to stand upright, using the bottom seal as “feet” for the pouch.
  • Wicket pouch: are bags that are stacked and held together on a metal. wicket that acts as a dispenser. There is a lip where two holes. are punched that enable the wicket to hold the bags.
  • 3PL network: Third-party logistics (abbreviated as 3PL, or TPL) in logistics and supply chain management is an organization’s use of third-party businesses to outsource elements of its distribution, warehousing, and fulfillment services.